FAQ
Is there really no monthly subscription?+
None. Pay $349 once, use it forever. We don't charge for the hardware service, and the only third-party service it uses — Tailscale — is free forever for personal use (up to 6 users, unlimited devices).
Do I need a Tailscale account?+
Yes — a free one. The setup card walks you through creating one (it takes about 60 seconds, no credit card required). Your Tailscale account belongs to you, not us. We never touch it.
How long does setup take?+
About 10 minutes once you have everything plugged in. The printed setup card has 4 steps. We tested every kit before it shipped, so the routers are already speaking to each other — you're mostly just connecting them to your home internet and to your phone.
When will my kit ship?+
Each kit is hand-assembled to order. Plan on up to 2 weeks before it ships. You'll get a tracking email the moment it leaves Florida.
Does this work outside the US?+
We only ship within the US for now. The hardware itself works anywhere with internet — but we want to nail US shipping & support before expanding.
Will it work on T-Mobile Home Internet / Starlink / cellular WiFi?+
Yes. These connections are usually behind CGNAT (carrier-grade NAT), which silently breaks most WireGuard-based competitors. PacketMole uses Tailscale, which handles CGNAT transparently via its DERP relays. It just works.
What about hotel captive portals?+
The Travel unit handles them. You connect the Travel unit to the hotel WiFi via its admin page (which displays the captive-portal login), then your devices connect to the Travel unit's own WiFi network and the captive portal is already cleared.
What if it stops working?+
Email us at hello@packetmole.com. We respond from a real human inbox. The kit has a 30-day return window (see refund policy). The underlying hardware (both GL.iNet routers) is covered by GL.iNet's standard 1-year manufacturer warranty.
Can I see your code?+
No. The firmware overlay and setup tooling are internal. PacketMole is a finished product — pre-tested hardware, signed firmware updates, a printed setup card with your unique code, and a real human behind hello@packetmole.com. We sell something that works the first time you plug it in.
Who's behind this?+
A small operation. See the About page. Our parent shop is Slick Engineering.
Still have a question? Email hello@packetmole.com.